{"id":1874,"date":"2020-04-03T12:56:01","date_gmt":"2020-04-03T12:56:01","guid":{"rendered":"https:\/\/sagaciousresearch.com\/blog\/?p=1874"},"modified":"2023-04-06T06:02:07","modified_gmt":"2023-04-06T06:02:07","slug":"client-success-stories","status":"publish","type":"post","link":"https:\/\/sagaciousresearch.com\/blog\/client-success-stories","title":{"rendered":"Client Success Stories: Building Effective Relationships"},"content":{"rendered":"\n<p>The first step towards a successful client relationship is to \u201cknow your client.\u201d If you have no idea about their vision, expectations, and business behaviors, it will be difficult to meet their needs. These are the factors that lead to client success stories. If you know your client well, you can build a long-term, mutually successful relationship.&nbsp;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69df45fc324a5\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69df45fc324a5\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#Client-Effective_Solutions\" >Client-Effective Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#Challenges_and_Solutions\" >Challenges and Solutions&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#Our_Approach\" >Our Approach&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#How_Sagacious_IP_Shaped_the_Outcome\" >How Sagacious IP Shaped the Outcome<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#Connect_with_Us\" >Connect with Us<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sagaciousresearch.com\/blog\/client-success-stories\/#Having_Queries_Contact_Us_Now\" >Having Queries? Contact Us Now!<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Client-Effective_Solutions\"><\/span>Client-Effective Solutions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The\nfirst and foremost quality in any service provider is consistency. It is as\nvital as blood to a human body. The need of the hour when it comes to IP is an\neffective client solution. Most companies try to offer multiple services and\nsolutions; however, nothing works better than an integrated and customized\nmodel for project deliverables, which is also consistent with the client&#8217;s\nstandards and requirements.<\/p>\n\n\n\n<p>The client, a world-renowned travel accessories maker, asked for an arrangement that will not only deliver the standard projects but also deliver them at an unparalleled turn-around time. The solution lay in thinking differently, and more deeply, about the client&#8217;s needs. Accordingly, the Sagacious IP team developed a solution to provide a resource well-equipped with both<strong><a href=\"https:\/\/sagaciousresearch.com\/it-for-ip\"> technical and IP expertise.<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"696\" height=\"370\" src=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Relationship.png\" alt=\"Client Effective Solution\" class=\"wp-image-1876\" srcset=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Relationship.png 696w, https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Relationship-600x319.png 600w, https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Relationship-300x159.png 300w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Challenges_and_Solutions\"><\/span>Challenges and Solutions&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The\nresource was just one step taken towards the real challenge of tailoring an\narrangement to help the cause. The next thing was an interview call wherein the\nclient judged the caliber of the nominated resource in order to fulfil company\u2019s\nrequirements. A testing process was followed in which the nominated resource\nwas put on the live projects to check their reliability and\napplicability.&nbsp;<\/p>\n\n\n\n<p>The client was highly impressed by the results. The Sagacious IP team recognized the client\u2019s needs and came up with several unique solutions to reduce TAT like a short email initiation and reports, regular client connects, uploading results directly to the required portal, carefully forged mini-landscapes and FTOs, regular online tracker updates, short interim reports in-between the projects, hourly billing along with the flexibility of shifting of hours between the month and so on. The successful testing phase resulted in <strong>client site visit for product training<\/strong>&nbsp;where the analyst got a clear picture of the products and requirements to engage full time with the client. These are crucial elements that lead to client success stories<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Our_Approach\"><\/span>Our Approach&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Following is a snapshot of the approach we adopted for this client. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unmatched TAT:<\/strong>&nbsp;The results of this model were interesting as TAT was quick while maintaining      the quality of the projects, which benefitted our customer not only in      terms of project delivery but also in efficient billing rates as each      project and monthly analysis were available for the client to monitor and  adjust the costing.<\/li>\n\n\n\n<li><strong>Client-Site Visit:<\/strong> In this arrangement, the customer-site visit proved to be a vital cog as it filled the communication gaps by calibrating the needs of the customer to what we delivered. Under the direct guidance of the client, the analyst was able to understand the thought-process of the client, its several products, and the path on which they were planning to walk upon.<\/li>\n\n\n\n<li><strong>Nailed  the consistency:<\/strong> Single  point of contact for the deliverables ensured consistency and a firm grip  on the domain that helped both client and analyst to understand the technical aspects over short calls.<\/li>\n\n\n\n<li><strong>Tracker to rescue:<\/strong> The online tracker helped the client to keep the project inflow while being able to plan the urgent ones more carefully.<\/li>\n\n\n\n<li><strong>Effective deliveries:<\/strong> In terms of guiding each project in the right direction, the continuous interims over the email played a seamless role and allowed both the client and  analyst to be on the same page. Delivery of reports via emails meant more      hours in a more fruitful search, which indirectly saved time.<\/li>\n\n\n\n<li><strong>Out of box billing hour management:<\/strong> The buffer hour system also helped the client to manage the billing hours wisely while ensuring that he was paying for the used hours only. This buffer system allowed the client to shift a fixed number of unused hours to the next month. The client was also provided with the provision of using additional billable hours apart from fixed hours to allow the client to have flexibility in sharing urgent projects at any time in a month even when the allotted hours were exhausted.<\/li>\n\n\n\n<li><strong>New domain &amp; undisputed trust:<\/strong> This successful and wise engagement, assisted by mutual trust,  made the client share a critical project related to an analysis of the      patent portfolio, which he used to check and enter a new portfolio altogether.<\/li>\n\n\n\n<li><strong>Regular connects for a smooth process:<\/strong> In order to discuss the status of running projects and upcoming assignments, we tried to connect with the client as often as possible. We also discussed the inputs on previously shared results as we prepared for      the coming weeks.<\/li>\n\n\n\n<li><strong>Type of  projects and twists:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Novelty\/Prior art\/Validity\/Invalidity search:<\/strong> Quick delivery times, regular updates, interim reports and reports over the email are what enable the client to adjust the scope of searches as per his requirements. However<a href=\"https:\/\/thepatentsearchfirm.com\/services\/\" rel=\"nofollow\">, detailed reports are provided <\/a>where it is required for the client.<\/li>\n\n\n\n<li> <strong>FTO\/Landscape Searches:<\/strong>  Carefully performed mini-landscape and <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/sagaciousresearch.com\/freedom-to-operate-fto-search\/\" target=\"_blank\" rel=\"noreferrer noopener\">FTO searches<\/a> were part of the  arrangement where the client had the freedom to customize deliverable  searches within 4-5 days, while normal searches take about 10-15 working  days.<\/li>\n\n\n\n<li><strong>Patent portfolio analysis<\/strong>: This was  the biggest milestone that played a huge role in the roadmap of our client\u2019s goals as they were able to understand a fresh portfolio to enter a new market. This indicated an impact when we started receiving searches on inventions related to this portfolio. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"406\" height=\"250\" src=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Work.png\" alt=\"\" class=\"wp-image-1879\" srcset=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Work.png 406w, https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Client-Work-300x185.png 300w\" sizes=\"(max-width: 406px) 100vw, 406px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Sagacious_IP_Shaped_the_Outcome\"><\/span>How Sagacious IP Shaped the Outcome<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Flexibility,\nquality, and real-time quick delivery were our key tools, whereas the efforts\nwere focused on delivering the report in or before the allotted time. Also,\nemail reporting was very successful as it saved the time of both the analyst\nand the client. The Sagacious IP team was able to contribute a bit to the\nclient\u2019s patent data collection. The seamless understanding, swift delivery of\ninterim reports and final set of documents via emails saved a great amount of\ntime in accessing the results &#8211; followed by quick replies of clients. Many\nclear and well-thought strategies enabled a thoughtful design of important\nprocesses to boost efficacy and efficiency of the client.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"409\" height=\"304\" src=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Number-of-hours-per-year-contract_Client.png\" alt=\"Number of hours per year_client\" class=\"wp-image-1881\" srcset=\"https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Number-of-hours-per-year-contract_Client.png 409w, https:\/\/sagaciousresearch.com\/blog\/wp-content\/uploads\/2020\/04\/Number-of-hours-per-year-contract_Client-300x223.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Connect_with_Us\"><\/span>Connect with Us<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>At Sagacious IP, we are focused on helping our clients win and support them to achieve their goals. We understand that strong client relationships are not built in a day. To build lifelong and effective client relations, it takes active communication, timely delivery, and top-notch quality. We believe in treating our clients as our family and getting to know them as much as we can to yield better results and come out with more client success stories.<\/p>\n\n\n\n<p>Reach out to us to get tailor-made solutions to your specific project requirements.<\/p>\n\n\n\n<p>-Parteek Saxena, Nitin Sharma (Engineering) and the Editorial team<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Having_Queries_Contact_Us_Now\"><\/span>Having Queries? 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